Yes, all prices on Sweet Naples’s website are always all-inclusive, which means that there are no hidden costs. The price you pay upon booking includes tickets, reservation fees and tour guide.
Your tour guide and / or a Sweet Naples’s representative is always present at the meeting point 15 minutes prior the starting time. He/she will hold a Sweet Naples sign, making it easy for you to find us.
Yes, we offer pickup services from your hotel, airport, and train station to all our private tours. You can easily add on the service when booking a tour. Please note that the service only includes one-way. Contact us on transfer@sweetnaples.com if you wish to add a return trip.
All our tours and activities listed on sweetnaples.com are always available in English and Italian. If another language is required, you can check if it is mentioned under the tour detail tab on the tour and activity page or Important Info section of the tour under the list of inclusions.
Yes you can! Please contact us on custom@sweetnaples.com and a travel advisor will be glad to assist you.
Contact Sweet Naples Customer Service with the Booking Reference number and the name, phone and fax number of the hotel or place you will be staying at. We will advise by phone or fax when your booking is confirmed and send your confirmation voucher. Please note this option is only available for confirmations close to departure date. It is essential that you have your Sweet Naples voucher to exchange for your travel service. We highly recommend, if possible, to print a copy of your voucher before travel.
Vouchers are sent via Email when your booking is confirmed. In addition, you can request a copy of your voucher anytime by sending an email to vouchers@sweetnaples.com If you are concerned that you may not be able to access the internet at your destination, please be sure to print out a copy of your voucher before you travel.
Of course! We are available by telephone, skype or email. You can find our contact information on the Contacts page. Also, you can fill out our question form and we will respond promptly.
In addition, If you are still not comfortable in making online reservations or via the phone you can still book via bank transfer to.
Sweet Naples must be advised of cancellations in written (email) form to cancellation@sweetnaples.com or by phone directly to our Italy Office (+39 335 …). All Cancellations must be made at least 30 days before the scheduled touring date in order to receive a full refund. All tours and activities cancelled after 30 days before its scheduled touring date will receive a partial refund of 50%. All tours and activities cancelled 7 days or less from scheduled touring date are not refundable. No-shows are treated as last-minute cancellations and are non-refundable. TRANSFERS: TRANSFER cancellations made up to 48 hours before scheduled transfer date are refundable. TRANSFER cancellations made less than 48 hours before transfer date are non-refundable. No-shows are treated as last-minute cancellations and are non-refundable. No-Shows: Clients who are not at a designated meeting point or pickup point at the agreed upon time are considered No-Shows (unless they have alerted Sweet Naples beforehand by phone). All No-Shows will be considered late-cancellation. It’s the client’s responsibility to alert Sweet Naples at (+39 335 ….) in the event of late arrivals or travel delays. Weather: Touring Experiences are held rain or shine with some variations to accommodate the weather. No refund will be given for rainy days, hot weather, etc. Closures & Transportation Delays or Strikes: In the event there is an unexpected closure of an attraction when possible we will either contact you to reschedule around the closure or your guide will provide an alternative Itinerary to your Experience. Flight delays, cancellations, and transportation strikes can and do happen. In the event of flight complications delaying your arrival, please call us at our Italy office (+39 335 ….) to let us know so that we can reschedule your touring Experiences or transfers. No refunds can be given for events which are out of Sweet Naples’s control and responsibility (flight delays, transportation strikes, site closures). Museum/Site Tickets: All pre-purchased entrance fees are non-refundable upon completion of a booking. Refunds will only be granted in accordance with our cancellation policy. In the event that a change of date is necessary or requested by clients, it will be considered on a case by case basis.
For private tours; we are flexible about the starting time. Please consult us before booking if you wish to start another time than the ones proposed on the tour’s webpage.
For small group tours; we can start at a different time if your party has at least 3 people in it. Please contact us prior to your booking.